1757413807a:19:{s:8:"priority";s:4:"high";s:11:"resolved_by";s:6:"system";s:10:"created_at";s:20:"2024-01-15T20:30:00Z";s:8:"order_id";s:10:"ride_67890";s:10:"order_type";s:4:"ride";s:6:"status";s:8:"resolved";s:11:"driver_name";s:15:"Fatima Al-Zahra";s:11:"admin_notes";s:118:"[2024-01-16 09:00:00] admin@company.com: High priority safety complaint. Reviewing driver's report and ride recording.";s:10:"updated_at";s:19:"2025-09-09 10:25:03";s:7:"user_id";s:10:"user_09876";s:11:"description";s:172:"The customer made inappropriate comments during the ride and refused to wear a mask despite policy requirements. Made me very uncomfortable and I had to end the ride early.";s:9:"driver_id";s:12:"driver_12345";s:12:"contact_info";s:23:"mark.thompson@email.com";s:2:"id";s:13:"complaint_006";s:8:"category";s:14:"safety_concern";s:5:"title";s:26:"Customer was inappropriate";s:9:"user_name";s:13:"Mark Thompson";s:12:"complaint_by";s:6:"driver";s:11:"resolved_at";s:27:"2025-09-09T10:25:03.387930Z";}